Return & Refund Policy

Last updated: 16 August 2025

DOREMi Sound & Light Sdn Bhd ("us", "we", or "our") operates www.doremionline.com.my.

IMPORTANT NOTICE: NO RETURNABLE FOR CLEARANCE / PROMOTIONS ITEMS.

Please read and understand our returns & refund policy before any purchase. All goods sold are non-exchangeable and non-refundable unless otherwise stated below. We strictly do not accept change-of-mind returns or exchanges – no exceptions.

If an unforeseen problem arises that requires a refund or exchange, we promise to work our best to resolve the situation for our customers.

If you meet the criteria and would like to apply for a return, please contact us at onlinestore@doremi.com.my.

Note:

  1. We do not accept returns on sales and promotional items.
  2. All returned items must be in unused condition, with original tags, packaging, and receipt.

Returns can be sent to:

Receiver Name: DOREMi Sound & Light Sdn Bhd (Online)
Address: 20-22, Jalan Sultan Azlan Shah, 51200 Kuala Lumpur, Malaysia
Contact: +603-40419108

Items sent back without first requesting a return will not be accepted. You can always contact us at onlinestore@doremi.com.my.

Damages and Issues

Please inspect your order immediately upon reception. If the item is defective, damaged, or you received the wrong item, notify us within 3 days. Keep the original packaging and provide close-up photos of the issue and the full product.

Refunds

Return postage is borne by the buyer and is non-refundable. Use a trackable service. Once received and inspected, you’ll be notified of approval or rejection. Approved refunds are processed within 10 business days. If it takes longer than 15 business days, contact us.