Last updated: 16 August 2025

Thank you for shopping with DOREMi Sound & Light Sdn Bhd. We are committed to delivering quality products and services. This warranty policy outlines the coverage, limitations, and procedures for warranty claims.

IMPORTANT NOTICE: NO WARRANTY IS PROVIDED FOR CLEARANCE AND PROMOTIONS ITEMS.

Warranty Coverage

• All new products sold are covered under manufacturer or distributor warranty, subject to brand-specific terms stated at the time of purchase.
• Warranty periods vary by product type:
  • Musical Instruments with electronic parts (e.g., keyboards, digital pianos, electronic drums, guitar pre-amp): 6–12 months
  • PA Systems, Speakers, Mixers, Amplifiers: 6–12 months
  • Microphones (wired or wireless): 3–6 months
  • Lighting Equipment & LED Display Controllers: 3–6 months
  • Accessories & Parts (e.g., stands, bags, adapters): No warranty unless otherwise specified

What Is Not Covered

• Damage due to misuse, mishandling, drops, water exposure, or modification
• Damage caused by power surges, lightning, or improper voltage
• Speaker horn burn due to signal overload or improper connection
• Microphone damage due to internal corrosion, moisture, or misuse
• Cosmetic wear, scratches, faded paint, rust, or general wear & tear
• Consumable items such as strings, cables, batteries, bulbs, drumsticks, or fuses
• Products used for rental or commercial purposes without prior declaration
• Items with tampered or missing serial numbers or labels
• Third-party repairs or unauthorized service voids the warranty

How to Make a Warranty Claim

1. Provide a clear description of the issue
2. Submit proof of purchase (receipt or invoice)
3. Bring or courier the item to our warranty department (address below)

All claims will be subject to inspection and testing. The decision to repair or replace rests with the manufacturer or authorized distributor. Turnaround time may vary. Please ensure items are properly packed for shipping to prevent further damage.

Return Address

If you have any questions, please email onlinestore@doremi.com.my.